The Green House, 3rd Floor, Suite 18 Eastern Wing, Ngong Road.
+254 20 3860839 /40 |+254 20 2453081 | +254 722 398215


HOT SAFARI DEALS Business Partner Account Terms of Use may offer business partners access to online user accounts, including
Connect (Extranet) and the Affiliate Partner Center (hereafter the Services”).
Individuals with access to these user accounts, either due to an agreement directly with or on behalf of a business partner of (hereafter the
“Master Agreement”), must adhere to the following Terms of Use.
You agree not to use, and not to allow third parties to use, the Services for
other purposes than agreed to in the Master Agreement, and not:
 To send unsolicited commercial emails to guests
 To make misrepresentations, including hiding your identity
 To upload viruses, malware, or other malicious code
 To alter, disable, or circumvent any processes built into the systems
 To damage, disable, impair, and/or overburden the sys terms
 To reverse engineer any of the features offered by
 To copy and further use the trademarks unless explicitly agreed to by To disclose, share or resell any login details
 To grant access to the Hot Safari systems to third parties for commercial or
any other reason without explicit written agreement
 To use the Services in violation of applicable law, including the legal
rights of others – this includes uploading content that violates third-party intellectual
property rights
Any loss or misuse of login credentials must immediately be reported to
Failure to comply with these Terms of Use may lead to suspension of your access to the Services. retains the right to take further legal steps,
including termination, in accordance with the respective Master Agreement.

Privacy Statement for Business Partners
This Privacy Statement therefore applies to personal data of owners, employees, representatives
or other individuals acting on behalf of a Trip Provider or other business partners (Trip
Providers, other business partners and the related individuals are hereafter together or
individually referred to as “Business Partners” or “you”). A Business Partner within the meaning
of this Privacy Statement may be a Trip Provider (including the provider of accommodations,
attractions, park, museum, etc.), business partners enabling the reservations of Trips through
their websites and/or apps or other means, including travel agencies, third party vendors and
other business partners maintaining a business relationship with For a better

understanding of what we mean by “Trip,” “Trip Provider,” and “Trip Reservation,” please read
Data Collection
The personal data collects in regards to Business Partners depends on the
context of the business relationship and interaction with, the choices made by
a Business Partner and the products, services and features used. The personal data collects about a Business Partner can include the following – depending on
the specific situation, not all of the following data items may be considered personal data
because they can relate to a business instead of an individual:
Personal Data You Give to Us
 Contact Details
We collect contact data of Business Partners, like their first name/last name, date of birth
(as required), business email, business address, telephone, and fax number.
 Financial Data
We collect data necessary for payment and invoicing purposes, including your bank
details, bank account number, VAT number, credit slips.
 Verification Details
As part of the registration process, can ask (representatives of)
Business Partners to provide a copy of their ID card or passport, a photo, video or other
relevant information to verify the authenticity of the Business Partner.
 Others
When communicating with, collects and
processes communications. During calls with our support center, live listening can be
done or calls might be recorded for quality control and training purposes, which includes
the use of the recordings for the handling of claims and fraud detection purposes.
Recordings are kept for a limited amount of time and automatically deleted, unless has a legitimate interest to keep such recording for a longer period,
including for fraud investigation and legal purposes.
Other Information We Collect Automatically
When using the online services, like the online registration form, an online
user account (e.g. Extranet or partner center), or make use of a app (e.g.
Pulse app), also collects information automatically, some of which might be
personal data. This includes data like language settings, IP address, location, device settings,

device OS, log information, time of usage, URL requested, status report, user agent (information
about the browser version), operating system, results (viewer or booker), browsing history, user
Booking ID, and type of data viewed.
By sharing other individual’s personal data in relation to your business (e.g. that of your staff
members), you confirm that these individuals have been informed about the use of their personal
data by in accordance with this Privacy Statement and provided any
necessary consents.
Other Information We Receive from Other Sources
 Information on Insolvencies
In insolvency matters, can receive information from insolvency
administrators, courts or other public authorities relating to a Business Partner.
 Data Related to Law Enforcement and Tax Authority Requests
Law enforcement or tax authorities can contact with additional
information about Business Partners in case they are affected by an investigation.
 Fraud Detection
In certain instances, and as permitted by applicable law, may need to
collect data through third party sources for fraud detection and prevention purposes.
Processing Purposes uses the previously described Business Partner information, some of which
can be personal data, for the following purposes:
A. Registration and account administration uses account details, financial data and contact details for registrations with, including verification purposes to manage the business relationship with the
Business Partner.
B. Customer service
Uses the information provided, which might include personal data, to provide support services,
such as to respond to Business Partners’ requests, questions, and concerns.
C. Other activities, including marketing
If a Business Partner is making use of an online registration facility and has not finalized the
registration, can send a reminder to carry on with the registration. We believe

that this additional service is useful to our (future) Business Partners because it allows continuing
with the registration without having to fill in all the registration details from scratch. might invite Business Partners to attend and hosts events
believes could be of relevance to a Business Partner or use personal data to offer and host online
forums to enable Business Partners to find answers to commonly asked questions on the usage of
the services and the offering of their products and services. uses personal data, like contact data, to also inform about system/product
updates, to send the newsletter, to invite a Business Partner to participate in
referral programs or competitions (like Booking Hero) or for other marketing communications.
When we use personal data for direct marketing messages in electronic form,
will include a link to unsubscribe.
D. Messaging tools might offer certain Business Partners different means to communicate with
its guests. Business Partners can contact to forward information or questions
about reservations to guests or communicate by use of e.g. alias emails, which always include as a recipient. can access communications and uses
automated systems to review, scan, and analyze communications for security purposes; fraud
prevention; compliance with legal and regulatory requirements; investigations of potential
misconduct; product development and improvement; research; customer engagement, including
to provide guests with information and offers that we believe might be of interest to them; and
customer or technical support. Note: All communications sent or received using communication tools will be received and stored by
E. Analytics, improvement, and research: uses the information provided, which can include personal data, for
analytical purposes. This is part of our drive to improve the services and
enhance user experience, but can also be used for testing purposes, troubleshooting, and to
improve the functionality and quality of the online services. also invites Business Partners regularly to participate in surveys or conducts
other market research. Certain Business Partners might be invited to join a dedicated online
platform to interact with and/or exchange experiences with other Business
Partners. Please consult the information provided when invited to participate in surveys, market
research or join the online platform to understand how personal data can be treated differently
from this Privacy Statement.
F. Security, fraud detection, and prevention
We process the information provided, which can include personal data, in order to investigate,
prevent, and detect fraud and other illegal or violating activities. This might be personal data a
Business Partner has provided to, e.g. for verification purposes as part of the
registration process, personal data collected automatically, or personal data obtained from third
party sources (including from guests). can also use personal data to facilitate
prosecution where necessary. For these purposes, personal data can be shared with law

enforcement authorities and external advisers. can use personal data for risk
assessment and security purposes, including the authentication of users.
G. Legal and compliance
In certain cases, needs to use the information provided, which can include
personal data, to handle and resolve legal disputes, for regulatory investigations and compliance,
or to enforce the agreement(s) with Business Partners or solve a complaint with a booker as
reasonably expected.
Note that accommodation information, including the name and address of the accommodations,
will be used in accordance with the General Delivery Terms as part of the separately executed
Accommodation Agreement (e.g. to display on third party websites to enable the making of a
Trip Reservation).
If we use automated means to process personal data that produces legal effects or significantly
affects you, we will implement suitable measures to safeguard your rights and freedoms,
including the right to obtain human intervention.
Legal Bases: In view of purpose A and B, relies on the legal basis that the
processing of personal data is necessary for the performance of the agreement between the
Business Partner and If the required information is not provided, cannot register a Trip Provider or otherwise work with a Business Partner,
nor can we provide customer service. In view of purposes C to G, relies on
its legitimate commercial business interest to provide its services or obtain services from
Business Partners, to prevent fraud and to improve its services. When using personal data to
serve or a third party’s legitimate interest, will always
balance the Business Partners’ rights and interests in the protection of their information against rights and interests or those of the third party.
For purposes F and G, relies also, where applicable, on compliance with
legal obligations (such as lawful law enforcement requests).
If you want to object to the processing set out under C to E and no opt-out mechanism is
available to you directly (e.g. in your account settings), to the extent applicable, please contact
Security observes reasonable procedures to prevent unauthorized access to, and the
misuse of, information including personal data.
We use appropriate business systems and procedures to protect and safeguard information
including personal data. We also use security procedures and technical and physical restrictions
for accessing and using the personal data on our servers. Only authorized personnel are permitted
to access personal data in the course of their work.

Data Retention
We will retain personal data for as long as we deem it necessary to manage the business
relationship with a Business Partner, to provide the services to a Business
Partner, to comply with applicable laws (including those regarding document retention), resolve
disputes with any parties, and as otherwise necessary to allow to conduct its
business. All personal data we retain will be subject to this Privacy Statement and our internal
retention guidelines. If you have a question about a specific retention period for certain types of
personal data we process about you, please contact us using the details included below.
Your Choices and Rights
We want you to be in control of how your personal data is used by us. You can do this in the
following ways:
 You can ask us for a copy of the personal data we hold about you;
 You can inform us of any changes to your personal data, or you can ask us to correct any
of the personal data we hold about you;
 In certain situations, you can ask us to erase, block or restrict the personal data we hold
about you, or object to particular ways in which we are using your personal data; and
 In certain situations, you can also ask us to send the personal data you have given us to a
third party.
Where we are using your personal data on the basis of your consent, you are entitled to withdraw
that consent at any time subject to applicable law. Moreover, where we process your personal
data based on legitimate interest or the public interest, you have the right to object at any time to
that use of your personal data subject to applicable law.
We rely on you to ensure that your personal data is complete, accurate, and current. Please
inform us promptly of any changes to or inaccuracies in your personal data by contacting us.
Questions or Complaints
If you have questions or concerns about our processing of your personal data or want to exercise
any of your rights you have under this Privacy Statement, please contact our data protection
officer at All privacy related questions and complaints reported to will be investigated. will attempt to resolve complaints
and questions in line with internal policies. You may also contact your local data protection
authority with questions and complaints.
Changes to the Privacy Statement
Just as our business changes constantly, this Privacy Statement may also change. If we make
material changes or changes that will have an impact on you (e.g. when we start processing your
personal data for other purposes than set out above), we will contact you prior to starting that